Decision details

Customer Connect Programme Management

Decision Maker: Audit Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


Further to AUD/13 (2018/19), the Assistant Director Performance and Innovation, the Senior Responsible Officer and Senior Lead for the Customer Connect Programme, and the Projects and Innovation Officer, acting as Customer Connect Programme Officer, provided a further update on the management of the Customer Connect Programme and, specifically, the Programme’s risks and programme spend against budget.


The Customer Connect Programme Officer presented a live version of the risk register which contained the most up to date information.


Both officers responded to queries raised by Members of the Committee.


RESOLVED – That the following be noted:-


(1)        the Programme Management Workbook at Appendix 1 to the report, including:-


           summary page;

           risk heat map;

           risk log;

           issue log;

           dependency log;

           change log; and

           product log; and


(2)        the monthly Programme Overview of Spend against the approved budget at Appendix 2 to the report.

Report author: Sarah Berry

Publication date: 03/01/2019

Date of decision: 05/12/2018

Decided at meeting: 05/12/2018 - Audit Committee

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