Decision details

Customer Connect Update

Decision Maker: Human Resources Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


A report to update the HR Committee on the Human Resources aspects of implementing the Customer Connect programme


The Senior Human Resources Advisor presented a report which provided an update on the implementation of the people workstreams of the Customer Connect programme. The report provided a summary of activity regarding expressions of interest in Voluntary Redundancy; recruitment to the Senior Management structure and Phase 1; the outline timetable for Phase 2; and initial planning for the transition into the New Operating Model.


The Senior Human Resources Advisor and the Chief Executive responded to questions raised by Members.


At this point in the meeting the Chairman took the opportunity to thank the Senior Human Resources Advisor for his presentation of the reports and comprehensive responses throughout the meeting.




(1)        the progress on the implementation of the people workstreams of the Customer Connect Programme be noted; and


(2)        the updated changes made to contracts of employment, in line with legislative requirements and in order to meet the needs of the customer, service and employee health and wellbeing, be endorsed.

Report author: David Sykes

Publication date: 27/02/2019

Date of decision: 12/02/2019

Decided at meeting: 12/02/2019 - Human Resources Committee

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