Decision details

Customer Connect Programme Management

Decision Maker: Audit Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


Further to AUD/13 (2018/19), the Specialist (Performance, Innovation and Commissioning) presented an update on the progress of the Customer Connect Programme. She outlined the number of risks currently on the risk log and informed Members that since April four risks had been added to the register and three had been closed. She outlined the four risks which had been added and explained that they were all below the line of appetite and had appropriate mitigations in place, and she went on to outline the three risks that had been closed. The Specialist (Performance, Innovation and Commissioning) drew Members’ attention to Appendix 2 to the report which outlined the Programme Expenditure and explained that the Lead Financial Specialist (Section 151 Officer) was updating the budgets for the new financial year. 


RESOLVED – That the following be noted:-


(1)        the Customer Connect Programme Workbook at Appendix 1 to the report, including:-


·         programme summary;

·         risk heat map;

·         risks and issue log;

·         dependency log;

·         change log; and

·         product log.


(2)        the monthly Programme Finance Overview against the approved budget at Appendix 2 to the report.

Report author: Sarah Berry

Publication date: 15/08/2019

Date of decision: 25/07/2019

Decided at meeting: 25/07/2019 - Audit Committee

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