Decision details

The Legal, Governance and Democracy Lead Specialist (Monitoring Officer) presented the report, noting that due to Covid 19 there had been some delay in dealing with some complaints.

In the discussion, Councillors raised the question of possible Social Media complaints and the possibility of providing training around this issue. The Legal, Governance and Democracy Lead Specialist (Monitoring Officer) stated that the Member Support Steering Group (MSSG) and Local Government Association (LGA) had already provided a social media toolkit. She further stated that since 2019 there had been no social media complaints raised. The Legal, Governance and Democracy Lead Officer (Monitoring Officer) stated that this would be picked up in the training programme and noted the point for action. A further point noted for action as a result of Members’ discussion on the item was to make an addition to Appendix 1 in future to show not only the date a complaint had been received but also the date a complaint had been resolved. This action was noted by the Legal, Governance and Democracy Lead Specialist (Monitoring Officer).

RESOLVED – That the report be noted.