The Case Management Officer (Support Services) reminded the Committee that Internal Audit had recommended that the operational risks which were above the tolerance level should be reported to the Audit Committee, on an annual basis as a minimum, to ensure that Members were aware of the operational risks which had been identified and that they were being managed. He provided information with regard to the operational risks that were above tolerance, together with details on the mitigations to manage them, as shown at Appendix 1 to the report.
Following discussion, the Case Management Officer (Support Services) informed Members that all of the risks that were above tolerance were continually mitigated against and were managed on a regular basis. Following a request from Members, he also agreed to present the risks in a prioritised list going forwards to highlight the risks that had higher risk score totals attached to them.
In answering a question from Members, the Chief Executive of the Council, highlighted that the Customer Connect program had been interrupted, by the ongoing Covid-19 pandemic, at a critical point for the transfer of skills and knowledge in the employee streams. As a result of the pandemic, the transfer of knowledge had become more difficult but he pointed out that as we emerged from lockdown, this would become easier and assured Members that officers were fully engaged on reducing this risk.
No Member having raised any concern when asked by the Chairman, it was
RESOLVED – That the operational risks which are positioned above the line of tolerance, and their mitigating controls, as listed at Appendix 1 to the report, be noted.